Cancellation Refunds and Exchanges

Whilst it is the companys policy to despatch goods immediately payment is received, most orders are despached within 3-5 working days, however at busy times extended delivery periods can be expected such as Christmas etc.

Any order cancelled within 24hrs of ordering will recieve a full refund.

Refunds and exchanges are only available on goods where the company has been informed of cancellation within a 7 working day period after delivery is received.

A full refund will be given via your method of payment or by cheque.

Goods returned under the refund and exchanges policy must be returned within 28 days of the purchase date with recorded delivery as proof of postage. These goods must not have been opened or used, this Policy is based on hygiene health and safety reasons, where there is any conflict of opinion the company reserves the right to request an independant inspection the conclusion of this inspection will be final.

Guarantee's

If you receive a damaged parcle or defective goods, please contact us immediately, we will arrange for you to return and refund to you the cost of the postage incurred, we will then replace the faulty or damaged items at no charge or a full refund will be given.

Items should where possible be wrapped in the original packaging with any delivery notes.

Returned to: Customer Service,  Herbal Based Products,  5 Uplands,  Skipton, North Yorkshire, England BD23 1BJ

We can also be contacted on 0800 8406395

Items ordered incorrectly will not be refunded.

Your Statutary Rights are not affected.